Grievance Redressal Mechanism
COMPLAINT REDRESS SYSTEM (SCORES)
(As per SEBI circular no. CIR/MIRSD/3/2014 dated August 28, 2014)
For any queries, mail us on: ig@mithunsecurities.com
Grievance Redressal Mechanism
Investor Grievance Redressal Mechanism – Escalation Matrix
| Details of Contact | Details of Contact | Details of Contact | Details of Contact | Email Id | Working Hours |
|---|---|---|---|---|---|
| Customer Care | Mr. Vinod Kant | 1224/5, Suchet Complex, Naiwala, Bank Street, Karol Bagh, Delhi-110005 | 011-47344415 | Pkant123@yahoo.com | Monday to Friday: 9.00 am to 5.00 pm. Saturday: 10 am to 2 pm |
| Head of Customer care | Mr. Pranav Kant | 1224/5, Suchet Complex, Naiwala, Bank Street, Karol Bagh, Delhi-110005 | 011-47344416 | pranav@mithunsecurities.com | Monday to Friday: 9.00 am to 5.00 pm. |
| Compliance Officer | Mr. Vinod Nautiyal | 1224/5, Suchet Complex, Naiwala, Bank Street, Karol Bagh, Delhi-110005 | 9818672206 | vinod@mithunsecurities.com | Monday to Friday: 9.00 am to 6.00 pm. Saturday: 10 am to 2 pm |
| CEO | Mr. Pravin Kant | 1224/5, Suchet Complex, Naiwala, Bank Street, Karol Bagh, Delhi-110005 | 011-47344444 | Pkant123@yahoo.com | Monday to Friday: 1.00 pm to 4.00 pm. |
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with
- NSDL at https://www.epass.nsdl.com/complaints/websitecomplaints.aspx
- or CDSL at https://www.cdslindia.com/Footer/grievances.aspx
- or SEBI at https://scores.gov.in/scores/Welcome.html.
Please quote your Complaint Ref No. while raising your complaint at Depository/ SEBI SCORES portal.
Annexure A
FOR STOCK BROKERS / DEPOSITORY PARTICIPANTS
Dear Investor,
In case of any grievance / complaint against the Stock Broker / Depository Participant:
- Please contact Compliance Officer of the Stock Broker/ Depository Participant Vinod Nautiyal, Email ID: vinod@mithunsecurities.com Phone No. 9818672206, 011-47344416.
- You may also approach Director Mr. Pranav Kant email id pranav@mithunsecurities.com & Phone no. 9810065885.
- If not satisfied with the response of the Stock Broker/ Depository Participant, you may contact the concerned Stock Exchange / Depository at the following –
| Web Address | Contact No | Email-id | |
|---|---|---|---|
| BSE | www.bseindia.com | 022-22728297 | is@bseindia.com |
| NSE | www.nseindia.com | 18002660050 | ignse@nse.co.in |
| MCX | www.mcxindia.com | 022-67318888 | grievance@mcxindia.com |
| Web Address | Contact No | Email-id | |
|---|---|---|---|
| CDSL | www.cdslindia.com | 1800-21-09911 | complaints@cdslindia.com |
| NSDL | www.nsdl.co.in | 022-48867000 | relations@nsdl.co.in |
- You can also lodge your grievances with SEBI at http://scores.gov.in. For any queries, feedback or assistance, please contact SEBI Office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575.